PRIVACY POLICY

Maintrack Services Ltd trading as Regency Garage

Last updated: October 2026

1. Who we are

Maintrack Services Ltd, trading as Regency Garage (“Regency Garage”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation, book vehicle repairs or servicing, purchase a vehicle or parts, or otherwise use our services.

Our company details

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Legal name: Maintrack Services Ltd

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Trading name: Regency Garage

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Company registration number: 07917863

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Registered office: 99 Avenue Road, London NW3 5EJ

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Business address: Regency Garage, Finchley Road, London NW3 5EG

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Email: Mail@UKPCmail.com

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Telephone: 0207 722 5228

What does Regency Garage do?

 

Car Sales

Car Repairs and servicing

Body repairs

Managing MOT tests.

Recommending oer services such as car leasing & rental

 

For the purposes of UK data protection law, we generally act as the data controller for personal information used in connection with our own business.

Where we process personal information on behalf of another organisation, such as a fleet operator or insurer, we may act as a data processor under that organisation’s instructions.

2. What personal information we collect

Depending on how you interact with us, we may collect:

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Identity and contact details: your name, address, email address, telephone number and, where necessary, identification details.

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Vehicle information: registration number, make, model, mileage, vehicle identification number, service history, diagnostic information and repair records.

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Transaction information: quotations, bookings, invoices, purchases, payments, deposits, warranty claims and part-exchange details.

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Financial information: payment records and information needed to administer transactions. Payment card details may be processed by our payment provider.

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Communications: enquiries, emails, letters, telephone records, feedback, complaints and customer service notes.

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Website and technical information: IP address, browser and device details, website activity and cookie identifiers, where collected.

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Marketing preferences: your communication preferences, consent records and requests to stop receiving marketing.

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CCTV footage: images recorded at our premises, where CCTV operates, for security and the protection of people and property.

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Other relevant information: information you provide that is reasonably necessary to deliver our services, administer warranties or comply with legal obligations.

We do not routinely seek special-category personal information, such as health information or religious beliefs. If we need to process such information for a specific reason, we will do so only where legally permitted and with appropriate safeguards.

3. How we collect your information

We may collect personal information:

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Directly from you through enquiries, forms, bookings, quotations, purchases and communications with our staff.

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During authorised vehicle inspections, diagnostics, servicing, repairs and warranty work.

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Through our website, server logs and cookies or similar technologies, where applicable.

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From relevant third parties, including insurers, fleet operators, finance or warranty providers, vehicle manufacturers, payment providers and suppliers.

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From public or official sources where necessary and lawful.

If we receive your information from another organisation, we will provide any privacy information required by law.

4. How and why we use your information

We process personal information only where we have a lawful basis under applicable data protection law.

PurposeTypical lawful basis

Responding to enquiries and preparing quotationsTaking steps at your request before entering into a contract

Managing bookings, repairs, servicing, vehicle sales and parts ordersPerforming a contract

Processing payments, invoices, refunds and recovering debtsContractual necessity, legal obligation or legitimate interests, as applicable

Maintaining service records, administering warranties and handling complaintsContractual necessity, legitimate interests or legal obligation

Meeting tax, accounting and regulatory requirementsLegal obligation

Protecting our premises, website, staff and customers, and preventing fraudLegitimate interests or legal obligation

Improving our services and reviewing customer feedbackLegitimate interests, where appropriate

Sending marketing communicationsConsent or another lawful basis where permitted

Operating analytics and advertising technologiesConsent where required, together with an applicable data protection lawful basis

Supporting insurance, fleet and warranty arrangementsContractual necessity, legitimate interests or the relevant organisation’s instructions, as applicable

Our legitimate interests may include operating and improving our business, maintaining accurate records, securing our systems, preventing fraud and managing disputes. We consider your rights and interests when relying on this basis.

If you do not provide information that we are legally required to collect or need to fulfil a contract, we may be unable to provide the requested goods or services. We will explain this where appropriate.

We will not use your information for an unrelated purpose without providing any further information required by law.

5. Marketing communications

We may send you information about our vehicle servicing, repairs, products and offers where permitted by law.

We will obtain your consent where required. In certain circumstances, we may send existing customers marketing about our own similar products or services where the applicable legal requirements are met and an opportunity to opt out was provided.

Making an enquiry does not automatically mean you have agreed to receive all forms of marketing.

You can opt out at any time by using the unsubscribe facility in a marketing message, where available, or by contacting us at Mail@UKPCmail.com.

We will continue to send essential communications relating to bookings, invoices, warranties, safety and transactions where necessary.

We do not sell your personal information to third parties for their own marketing purposes. We will obtain consent where required before sharing your information for third-party marketing.

6. Cookies and website technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website performance and, where enabled, support analytics or advertising.

These may include:

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Essential cookies: necessary for website functions, security or services you request.

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Preference cookies: used to remember your settings.

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Analytics cookies: used to understand how visitors use our website.

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Advertising cookies: used, where enabled, to measure advertising or personalise content.

We will provide information about the cookies actually used on our website. Where consent is legally required, non-essential cookies and tracking technologies will not be activated before valid consent is obtained.

You can manage your preferences through the website’s cookie settings, where available. You may also manage certain cookies through your browser, although disabling them may affect website functionality.

Please refer to our Cookie Policy for further details.

We will identify relevant third-party analytics or advertising providers in our cookie information where applicable. We will not claim to use a particular provider unless that arrangement is in place.

7. Who we share your information with

We may share relevant personal information with trusted organisations where necessary for the purposes described in this policy. These may include:

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Vehicle manufacturers, parts suppliers and technical support providers.

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Insurers, fleet operators, finance providers, warranty providers and service-plan administrators involved in your transaction.

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Banks and payment processing providers.

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Website hosts, IT providers and business software providers.

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Accountants, auditors, solicitors and professional advisers.

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Delivery providers, recovery services and authorised subcontractors.

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Credit reference or debt recovery agencies, where necessary and lawful.

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Regulators, law enforcement agencies, the DVLA and other public authorities where legally required or otherwise lawfully justified.

We may also share information with a prospective buyer or successor organisation if our business, or part of it, is sold or reorganised, subject to appropriate safeguards.

Where suppliers process information on our behalf, we take appropriate steps to ensure suitable contractual and security arrangements are in place.

We limit information sharing to what is reasonably necessary for the relevant purpose.

8. International transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable UK data protection law. Depending on the circumstances, this may involve transferring information to a country recognised as providing adequate protection or using an appropriate legal safeguard.

You may contact us for further information about relevant safeguards, where applicable.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including contractual, legal, accounting, warranty and dispute-resolution requirements.

Retention periods depend on the type of information and why we hold it. For example:

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Customer, booking, repair and transaction records are retained as needed to administer our services and meet legal and accounting requirements.

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Warranty and complaint records may be retained for the applicable warranty period and any further period reasonably necessary to manage disputes or legal claims.

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Marketing records are retained while their use remains lawful and relevant. We may retain limited suppression records to respect opt-out requests.

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Website analytics records are retained in accordance with the relevant systems and our retention arrangements.

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CCTV footage is generally retained for a limited period appropriate to its security purpose, unless it is needed for an incident, investigation or legal claim.

When information is no longer required, we will securely delete it, destroy it or anonymise it where appropriate.

10. How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.

Access is restricted to staff and service providers who need the information for legitimate business purposes.

No method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

If a personal data breach occurs, we will investigate and take appropriate action, including notifying the relevant authorities or affected individuals where required by law.

11. Your data protection rights

Subject to applicable law and any relevant exemptions, you may have the right to:

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Access the personal information we hold about you.

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Rectify inaccurate or incomplete information.

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Request erasure where the legal conditions are met.

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Restrict processing in certain circumstances.

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Object to processing based on legitimate interests and to direct marketing.

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Request data portability where the legal requirements are met.

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Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

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Complain to the Information Commissioner’s Office (ICO).

These rights are not absolute. We may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.

To exercise your rights, contact us using the details in section 1. We may need to verify your identity before responding and will respond within the time limits required by law.

12. Complaints

If you have concerns about how we handle your personal information, you can contact us using the details in section 1. We welcome the opportunity to investigate your concerns.

You also have the right to complain directly to the UK Information Commissioner’s Office. You do not have to contact us first.

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

Telephone: 0303 123 1113

Postal address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

13. Third-party websites

Our website may contain links to other websites, including those operated by vehicle manufacturers, finance providers, insurers or social media platforms.

Those websites have their own privacy policies. We are not responsible for the privacy practices of websites we do not control. Please review their privacy policies before submitting personal information.

14. Children’s privacy

Our services are generally intended for adults. We do not knowingly seek personal information from children through our website unless this is necessary and lawful in the circumstances.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our business, services, technology or legal obligations.

The latest version will be published on our website with the date of the most recent update. Where required, we will notify affected individuals of significant changes.

16. Contact us

For questions about this Privacy Policy, our handling of personal information or your data protection rights, please contact:

Maintrack Services Ltd trading as Regency Garage

Email: Mail@UKPCmail.com

Telephone: 0207 722 5228

Postal address: 99 Avenue Road, London NW3 5EJ

Please include sufficient information for us to understand your request. Do not include passwords, full payment card details or other unnecessary sensitive information in your message.